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You may not know the name, but Arsys is a Spanish website hosting provider that participated in the development of the first European cloud hosting platform, and now has more than 266,000 customers worldwide.
The Arsys company
The company has a wide range of products that cover almost everything you may need: domain registration, shared hosting, cloud products, application hosting, website creation and e-commerce plans, virtual servers, dedicated and cloud, and high-end public and private servers. cloud schemes.
The Basic Hosting Professional plan limits it to a 1 GB MySQL database, which could be a problem for some users. There is an even more significant problem in the maximum of five email accounts, although they get at least 6GB per inbox. Prices start at what seems like an attractive € 3 per month for the first year, though they go up to a more expensive price of € 6.90 at renewal.
The Advanced Hosting plan provides 50GB of web space, 50 email accounts and up to 50 MySQL databases, in addition to supporting Windows hosting. Again, it is reasonably priced for the first year at just € 4 per month, but it seems expensive at renewal at € 14.90.
The high-end Hosting Unlimited plan gives you unlimited web space and databases, 250 email accounts, and adds a basic SSL certificate to the mix. It’s priced low at € 5 a month for the first year, but that jumps to an unrealistic € 29.90 after that. In comparison, the rival 1 & 1 Pro account includes unlimited emails, an SSL wildcard, SiteLock Basic to detect malware and integrated CDN to increase speeds, but it costs only ($ 9.23) per month for the first year, € 13.20 after that.
An unfriendly website
The Arsys website did the company no favors either, as we noticed several awkward mistakes. Some were trivial misspellings (Professional plan is spelled ‘Professional’ and ‘Professional’ on the same page), and there are many general translation issues, but some more fundamental issues with product descriptions (the list of features of summary says Professional plan doesn’t support databases, comparison table says you get one).
Anyone can make mistakes, but these are pretty basic. They give us an impression of a company that is not focused on the details or adequately verifying what it is doing, and we wonder what else could have gone wrong.
It didn’t take us long to find the next problem on the website. Just a click on the Buy button of the hosting, and between the summary in English of our product, the website told us that “Offer: discount the first year (€ 6.9 / month now € 3 / month) + Free domain” . You don’t need to read Spanish to realize that this describes the freshman offer and free domain, but English-speaking customers shouldn’t decipher product descriptions; First, they must be translated correctly.
The purchase process had more problems, starting with a request for us to enter our ‘Tax Identification’. If you are not in Spain, the website suggests that you enter your “DNI or passport number”. That didn’t really appeal to us, we didn’t want to deliver that level of personal detail for a simple shared hosting package, but fortunately it wasn’t necessary. We tried to enter QWE123456 and the website accepted it without hesitation.
Improvable Purchase Process
There was more clumsiness related to the country when entering our contact details. The Address form had a space to enter a postal code, but once we selected the UK as our country, it turned gray. Similarly, to US users. USA Your zip code is not requested. We can’t remember the last time we signed up for a web service that couldn’t take our full address, but this simple task seemed beyond Arsys.
Finally, we arrived at the Payment screen, where we were asked to hand over our credit card details or set up a bank transfer. There is no PayPal support, which is generally our preferred option, as it is easier to stop subscription payments. We clicked on the “terms and conditions of service” link to look for possible gaps, but not only was it ridiculously long at over 10,000 words, it was written in Spanish.
We continue anyway, entering the data of our credit card and observing how to proceed.